Cloud Services Manager

We are looking for a Cloud Services Manager who is responsible for leading the strategy, delivery, and optimization of cloud infrastructure and services for all clients. The role ensures secure, scalable, and costeffective cloud operations while driving innovation and enabling seamless digital transformation across client environments.

Key Responsibilities

• Cloud Strategy & Architecture: Own cloud platform strategy across AWS, Azure, and GCP environments, ensuring scalable, resilient architectures aligned to client business objectives and modern
  cloud-native principles.
• Service Delivery: Maintain operational excellence across cloud infrastructure, ensuring high availability, security compliance, disaster recovery readiness, and performance optimization aligned to client commitments.
• Cost Management: Drive cloud financial operations (FinOps) through resource optimization, cost forecasting, and strategic vendor management to maximize value and control spending.
• Team Leadership: Develop and lead a high-performing cloud engineering team with clear KPIs, technical excellence standards, and a culture aligned to company values.
• Strategic Collaboration: Work cross-functionally with Product, Engineering, and Security to enable innovation, reduce technical debt, provide strategic insights, and drive continuous improvement to influence revenue and growth targets.

Desired Results

1.  Deliver Outstanding Client & User Experience
   – Maintain customer satisfaction at 9+ on the company measurement scale through reliable, high-performance cloud services.
   – Provide proactive cloud insights using monitoring data, capacity trends, and performance analytics to prevent issues and enable business growth.
2. Contribute to Financial & Commercial Success
   – Enable renewals and expansion by delivering innovative cloud solutions that strengthen client trust and competitive advantage.
   – Improve cost efficiency by optimizing cloud spend, eliminating waste, and implementing intelligent scaling strategies.
   – Support margin improvement through automation, infrastructure-as-code adoption, and optimal resource utilization.
3. Drive Operational Excellence
   – Achieve consistent uptime and performance targets across all cloud environments and services.
   – Reduce incident frequency and mean time to recovery through proactive monitoring, automation, and architectural resilience.
   – Increase deployment velocity and reliability through CI/CD maturity, infrastructure automation, and cloudnative practices.
4. Build Team Capability & Culture
   – Develop a skilled, forward-thinking team delivering innovative cloud solutions and strategic technical outcomes.
   – Establish clear KPIs, accountability, and continuous performance feedback focused on technical excellence.
   – Promote company values and a culture of ownership, innovation, and continuous learning.
   – Improve productivity through coaching, certification programs, and structured technical development plans.

Performance Capabilities

• Confidently engage with both technical teams and business stakeholders to explain cloud strategies and their impact on business value.

• Lead and mentor cloud infrastructure and platform engineering teams, ensuring their work aligns with the company’s strategic priorities.

• Design and implement secure, scalable architectures across major platforms such as AWS, Azure, or GCP.

• Apply hands-on knowledge of infrastructure-as-code (Terraform, CloudFormation), containerization (Kubernetes, Docker), and modern DevOps practices.

• Ensure cloud operations meet high security and compliance standards, including SOC 2, ISO 27001, or HIPAA, while managing network architecture and identity systems.

• Build a collaborative environment between Cloud, Product, Engineering, and Security teams to drive shared goals.

• Use cloud metrics, cost analytics, and performance data to identify trends and implement improvements based on measurable outcomes.

• Drive cloud transformation initiatives, including migration strategies, disaster recovery planning, and cost optimization programs.

• Identify potential risks, manage cloud-related incidents, and maintain service continuity in hybrid and multi-cloud environments.

• Scale cloud operations through automation, self-service platforms, and cloud-native patterns to support the organization’s digital future.